Strategic directions

The OACIQ Board of Directors has adopted four directions as part of its 2017-2019 Strategic Plan, in an effort to articulate the Organization’s mission, vision and values into targeted actions and measurable results:

Direction 1
Ensure a reinforced oversight of real estate and mortgage brokerage

The field of real estate and mortgage brokerage in Québec is quickly evolving, expectations and needs are changing. The OACIQ wants to take advantage of the current revision of the Real Estate Brokerage Act to improve the oversight of real estate and mortgage brokerage.

To this end we will:

  • align our practices with the evolution of real estate and mortgage brokerage;
  • streamline our methods in order to provide more effective support to members of the public seeking the OACIQ’s assistance;
  • seek input from brokers and the public to ensure our oversight is adequate;
  • ensure proper oversight by promoting the ongoing development of the Real Estate Brokerage Act;
  • increase fines in order to improve deterrence of violations to the Real Estate Brokerage Act.

Direction 2
Promote a culture of compliance in professionals authorized by the OACIQ

The key to a healthy industry is the competence and integrity of its players. In addition, ongoing renewal of the knowledge of real estate and mortgage brokers has a direct impact on public protection. This is why the Organization encourages a culture of compliance in these professionals by promoting ongoing development of their skills and abidance by the rules of conduct and ethics.

To this end we will:

  • review our inspection process for brokers and agencies and adopt a risk management-based approach;
  • make agency executive officers more accountable for and better equipped to deal with the conduct of their brokers;
  • speed up our response to requests from the public;
  • improve access to information regarding disciplinary decisions; 
  • emphasize conduct and ethics in all our training activities.

Direction 3
Strengthen the OACIQ’s effectiveness and continuity

In addition to the professionalism of our staff, maintaining the OACIQ’s effectiveness rests upon organizational goals that are clearly understood, pursued, and attained. These measures must be reinforced by a healthy income and expense structure to provide the financial stability needed to achieve our long-term goals.

To this end we will:

  • optimize our performance, including by making changes to our governance practices;
  • review and improve our economic model;
  • clarify the OACIQ’s role and mission with our various stakeholders.

Direction 4
Broaden the OACIQ’s reach and visibility

In order to increase public reliance on the services and resources available under the Real Estate Brokerage Act, the OACIQ intends to enhance its profile.

To this end we will:

  • get closer to our stakeholders, especially consumers, via an increased presence at various forums and activities;
  • maximize our use of social media and revamp our website to make the information more easily accessible;
  • help improve real estate brokerage practices by taking part in work and discussion groups and by holding the OACIQ’s first Colloque immobilier.


The purpose of these strategic directions is to enable us to fully discharge our role as regulator of real estate and mortgage brokerage in Québec.

Last updated on: August 03, 2017
Reference number: 203880