Privacy policy

Last updated: July 10, 2014


Under the Real Estate Brokerage Act, the OACIQ is subject to the Act respecting access to documents held by public bodies and the protection of personal information. As such, it must take the necessary measures to protect the personal information collected, including that collected through the website, and shall use the personal information collected only for the purposes agreed upon or in accordance with applicable legislation. The OACIQ does not share the personal information collected with third parties, unless the individual concerned consents to its release or in the cases provided for by law.

The aim of this policy is to inform you of the OACIQ practices regarding personal information collected or the information you provide us with when using the website and its functionalities. It is an integral part of the applicable Terms of use.


This policy applies only to the non-secure public section of the website. It no longer applies when you leave this website to access third party websites, including the sites accessible through the hyperlinks posted on the website.

The policy specific to the secure section Synbad is available to licence holders in this section, which is reserved for them.


To allow the website to fully function during your navigation, your computer and the website server exchange some technical information. This information is fragmented during its collection and does not allow for your identification.

In addition, the OACIQ uses Google Analytics only to analyse various information relating to traffic and visits, for statistical purposes and website improvement. In this context, the following information is collected by means of a cookie:

  • IP address (anonymized before processing);
  • Unique random identifier;
  • Start and end time of the visit;
  • URL of the site previously visited;
  • URL of pages visited on the website;
  • Browser type;
  • Operating system type;
  • Type of device (mobile or computer);
  • Screen resolution;
  • Internet service provider.

This information is collected and stored by Google on servers located in USA, among others. You may prevent Google from collecting data about your use of the website by downloading Google Analytics Opt-out Browser Add-on.


The OACIQ put at your disposal a Web form allowing you to contact some of its departments. As this form is not secure, we recommend that you do not transmit sensitive personal information through it. When you use this form, you do so voluntarily.

The “Contact Us” link at the top right corner of each page of the site takes you to the Web form on which the following information is collected:

  • Your licence number (optional);
  • Your name;
  • Your email address;
  • Your phone number;
  • The subject of your email;
  • Your message.

When you click “Send Email”, the information collected is used to generate an email to the attention of the department concerned by your contact request.


If you contact the OACIQ by email, you do so voluntarily. Since no email communication is completely secure, we recommend that you do not transmit sensitive personal information in this way.


The information collected by automatic exchange of information (item 3) is used only for purposes of administration and improvement of the site and for purposes authorized by law. Subject to information used by Google Analytics, this information is accessible only to the OACIQ staff members responsible for the administration and maintenance of the site.

The information you provide us with through Web forms or by email will only be used for purposes of processing your request and for purposes authorized by law. This information will be accessible only to the OACIQ staff members whose duties require such access.


Except for the information used by Google Analytics (item 3), the information collected by the OACIQ under the terms of this policy is stored on its own servers located in the province of Québec.

The information is kept and destroyed in accordance with the retention schedule adopted by the OACIQ and with applicable legislation. The OACIQ takes appropriate technical means to protect the personal information destroyed.


The OACIQ reserves the right to change this policy at any time. The date of the last update appears at the top of this page of the website. It’s your responsibility to check it out to obtain the latest version.


In accordance with the Act respecting access to documents held by public bodies and the protection of personal information, any individual concerned by personal information held by the OACIQ has, subject to the restrictions laid down in this Act, the right to access such information and the right to require its correction if it is inaccurate or if its collection is not authorized. For information on how and to whom you need to send such a request or if you have any questions or comments about this policy, please contact the person in charge of access to documents and protection of personal information:



Last updated on: April 29, 2014
Reference number: 200050