Six priority actions for a successful OACIQ

Here is an overview of the actions that have helped improve the public protection mission of the Organisme d'autoréglementation du courtage immobilier du Québec and allowed us to build on a culture of accountability, thoroughness and leadership. The result is a strong, credible and competent OACIQ that you see today.


Ensuring our employees' well-being

  • Implementing a physical and mental health awareness program and creating a gym at the workplace
  • Organizing activities to immerse ourselves in the organizational values and improve them
  • Improving the attraction and retention process through a dynamic approach
  • Strengthening the knowledge transfer program
  • Improving the overall offer to employees and the employer brand
  • Promoting consideration and awareness building about the acceptance of differences
  • Reinforcing the important role played by employees in their own happiness

Modernizing the OACIQ

Optimizing management tools

  • Implementing dashboards, governance and risk management rules
  • Adopting a solid strategic plan and a business continuity and recovery plan
  • Upgrading technology, especially by introducing Courtier 360 and automating processes

Adopting an innovative and forward-looking approach

  • Introducing artificial intelligence
  • Assisting our 200 employees in this exciting shift

Strengthening licensees’ oversight

  • Developing new compliance and inspection programs
  • Implementing a new process for handling files and investigations
  • Rolling out 10 guidelines that specify the regulator's expectations
  • Providing annual training to members of the statutory committees and the board of directors
  • Developing a variety of tools (guides, tutorials, podcasts, etc.) for real estate brokers and agency executive officers

Regulator of proximity

  • Meeting with brokers and agency executive officers (forums and various meetings)
  • Acting as an agile and proactive organization that adapts to changing needs

Providing better protection for the public

  • Increasing the indemnity threshold to $100,000 per claim and fines from $35,000 to $50,000 to create an even greater deterrent effect
  • Introducing the obligation for brokers to inform their clients of the role of the OACIQ and the protections offered by the Real Estate Brokerage Act

  • Improving training courses for real estate brokers working in the residential and commercial real estate fields

  • Helping improve basic training in collaboration with educational institutions and trainers

  • Prohibiting double representation

Providing better information

  • Developing useful communication tools to support consumers in their real estate transactions
  • Publishing brokers' records via the Register of licence holders on the web
  • Achieving a 250% recognition increase in 6 years, from 5.1% in 2017 to 18% in 2023
  • Boosting communications activities and creating public events
  • Managing media proactively
  • Organizing public exchange forums

Strengthening the financial health of the Organization to ensure its sustainability and its public protection mission

  • Increasing the reserve fund from $4.5 M to over $32 M in 7 years
  • Reducing expenses through greater operational efficiency and ongoing improvement
Last updated on: January 16, 2024
Reference number: 265936