Duty to advise

The broker's duty to advise is at the very heart of the profession. Your advice must be sound throughout your mandate–before entering into a brokerage contract, during its performance and even afterwards. You must always ensure that your clients’ interests are protected and promoted by being objective and transparent. You must also make sure that you provide the necessary explanations for a better understanding of all the steps of the transaction and of the documents you are having clients sign.

• Clearly identify clients' needs, as well as the features they are looking for, to advise them properly  
• Always accompany your buying client during the visit to the property and attend the building inspection. If not, appoint a broker to replace you 
• Allow realistic and sufficiently long time periods in the clauses of the Promise to purchase to avoid ending up in an emergency situation
• When preparing the Promise to purchase, make sure that you advise your clients properly, taking into account their respective needs and the context in which this promise will be presented
• Explain to your clients the relevant elements from the documents collected  
• Take into account your abilities and limits of knowledge, and recommend the consultation of a recognized expert when the protection of the interests of one of the parties to a transaction so requires